Who We Are

FlashStream operates as an educational platform focused on deep learning programming. We're based in Kaohsiung, Taiwan, and we comply with Taiwan's Personal Data Protection Act (PDPA) along with international privacy standards.

Our physical address is No. 33, Zhongzheng 3rd Rd, Xinxing District, Kaohsiung City, Taiwan 800. You can reach us by phone at +886492245832 or email at contact@flashstream.life.

What Information We Collect

Information You Give Us Directly

When you interact with our site or services, you might share:

• Name and email address when filling out contact forms or registering for courses
• Phone number if you choose to provide it for course-related communication
• Payment information when enrolling in paid courses (processed securely through third-party payment processors)
• Technical questions, feedback, or other messages you send us
• Course progress, assignments, and project work submitted through our platform

Information Collected Automatically

Like most websites, we collect some data automatically when you browse:

• IP address and general location information
• Browser type, device information, and operating system
• Pages you visit on our site and how long you stay
• Referring websites and search terms that brought you here
• Timestamps of your visits and interactions

How We Use Your Information

We use the data we collect for specific, practical purposes:

We won't send you promotional emails unless you've explicitly signed up for them. And you can unsubscribe anytime with a single click.

Cookies and Tracking Technologies

Our website uses cookies. These are small text files stored on your device that help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential cookies: Required for basic site functionality like logging in and accessing course materials
• Analytics cookies: Help us understand which pages are popular and where people run into issues
• Preference cookies: Remember your settings and choices to make your experience smoother

You can control cookies through your browser settings. Just know that disabling certain cookies might affect how well the site works for you.

Sharing Your Information

We share your data only when necessary and only with trusted partners:

1. Payment processors: When you enroll in a paid course, your payment information goes directly to secure payment gateways. We don't store complete credit card numbers on our servers.
2. Email service providers: We use third-party email platforms to send course materials and updates. These providers are contractually obligated to protect your data.
3. Cloud hosting services: Our website and course materials are hosted on secure cloud infrastructure that meets international security standards.
4. Analytics services: We use privacy-focused analytics tools to understand site usage without compromising your privacy.
5. Legal authorities: If required by Taiwan law or court order, we may disclose information to government authorities.

All third parties we work with are required to maintain strict confidentiality and use your data only for the specific purposes we've outlined.

Data Security

We take security seriously. Here's what we do to protect your information:

• All data transmission is encrypted using industry-standard SSL/TLS protocols
• Access to personal data is restricted to authorized staff who need it for their work
• Our systems undergo regular security audits and vulnerability assessments
• We maintain backups to prevent data loss but ensure these backups are equally secure
• Staff members receive training on data protection and privacy practices

Your Rights Under Taiwan Law

Taiwan's Personal Data Protection Act gives you specific rights regarding your personal information. You can:

• Access your data: Request a copy of all personal information we hold about you
• Correct inaccuracies: Ask us to update or fix incorrect information
• Request deletion: Have your data removed from our systems (with some legal exceptions)
• Restrict processing: Limit how we use your information in certain circumstances
• Data portability: Receive your data in a structured, commonly used format
• Withdraw consent: Stop us from processing your data where we rely on your consent
• Object to processing: Challenge how we use your information for specific purposes

How to Exercise Your Rights

To make any of these requests, send an email to contact@flashstream.life with the subject line "Privacy Rights Request." We'll respond within 15 business days.

We might need to verify your identity before processing certain requests. This protects your data from unauthorized access.

Data Retention

We don't keep your data longer than necessary. Here's our general approach:

• Course enrollment records: Retained for 7 years after course completion (required for Taiwan tax and education regulations)
• Contact form inquiries: Deleted after 2 years unless part of ongoing communication
• Email marketing lists: Maintained until you unsubscribe, then permanently removed within 30 days
• Website analytics: Aggregated and anonymized after 26 months
• Payment records: Kept for 7 years to comply with Taiwan financial regulations
• Course materials and submissions: Available during your enrollment plus 1 year afterward

After these periods, we securely delete or anonymize your data so it can't be traced back to you.

International Data Transfers

Some of our service providers operate servers outside Taiwan. When we transfer data internationally, we ensure:

1. The receiving country has adequate data protection laws recognized by Taiwan authorities
2. We have contractual agreements in place that mandate proper data protection
3. Standard contractual clauses approved by privacy regulators are included in our agreements
4. Data is encrypted during transfer and at rest in the destination location

Most of our infrastructure is based in regions with strong privacy regulations comparable to Taiwan's standards.

Children's Privacy

Our courses are designed for adults and professionals. We don't knowingly collect information from anyone under 16 years old.

If you're under 16 and interested in our courses, please have a parent or guardian contact us. If we discover we've accidentally collected data from someone under 16, we'll delete it immediately.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email to registered users explaining what changed
• Displaying a notice on our website for 30 days after the update

We encourage you to review this policy periodically, especially before providing any new personal information.

Contact Information for Privacy Matters

If you have questions, concerns, or complaints about how we handle your data, we want to hear from you.

We aim to respond to all privacy inquiries within 5 business days. For formal data subject requests, we'll provide a complete response within 15 business days as required by Taiwan law.